Dome Demo

Tag: Innovation

  • DOME Launches in South America with N&E Support

    DOME Launches in South America with N&E Support

    DOME Goes International: Launching in Peru with N&E Support

    We’re excited to share that our very first international DOME implementation is now live in South America, right in the heart of Lima, Peru.

    The launch comes in partnership with N&E Support, a popular IT services company led by CEO Alfonso Bejarano, who has spent the past eight years delivering top-tier managed IT services, infrastructure oversight, and both preventive and corrective maintenance.

    From the start, this collaboration felt more like a creative partnership than a technical deployment. Alfonso and his team brought deep operational insight, and we brought a new way to surface that value to customers through the dynamic capabilities of DOME.

    The new site is built in Spanish, reflecting the needs of local users, but thanks to DOME’s multilingual interface, visitors can engage with content, ask questions, and receive intelligent, real-time responses in multiple languages automatically. No separate pages. No translation plug-ins. Just smart, on-demand personalization.

    Each of these interactions dynamically generates a personalized page based on user intent including rich media like images, videos, and more, styled and delivered as a fully responsive browser-native experience. And with DOME’s built-in journey bar, every request is saved as a shareable, printable, and exportable page, making the entire session both useful and memorable.

    Visit N&E Support website here: Tap or click here

    We’re proud to partner with Alfonso and the N&E Support team, and we’re even more excited about what this represents:

    A growing community of businesses embracing a better way to deliver information. We’re proud to be at the forefront, helping businesses move from clicks and tabs to conversation and context

    For our readers in Peru and South America:

    Este lanzamiento es especialmente significativo para nosotros, ya que Perú no solo marca nuestra primera implementación internacional de DOME, sino que también es el hogar de nuestros equipos de producción y desarrollo. Nos enorgullece ver cómo la innovación que nace dentro de SparxWorks en Perú ahora impulsa experiencias digitales inteligentes a nivel global.

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  • Finding the Right AI Opportunities: A Conversation About Discovery

    Finding the Right AI Opportunities: A Conversation About Discovery

    The other day, I was talking with Frank, our COO, about how companies are approaching AI. He shared something that stuck with me: “The biggest challenge isn’t implementing AI—it’s figuring out where it will actually make a difference.” That’s exactly what the Discovery phase is all about.

    Discovery isn’t about diving headfirst into AI tools or building models just for the sake of it. It’s about stepping back and asking the right questions.  We discussed a client we worked with recently—a retail company eager to leverage AI to personalize customer experiences. Initially, they thought they needed to overhaul their entire data infrastructure. But by doing a  Discovery, we uncovered that the real opportunity wasn’t more data—it was better data. Their existing data was underutilized, and by focusing on streamlining how it was structured and accessed, they could deliver personalized recommendations faster without a massive rebuild.

    This is why Discovery is so powerful. It’s where we dig deep—conducting stakeholder interviews, analyzing user behaviors, and mapping out workflows—to uncover the real opportunities and avoid unnecessary distractions. Whether it’s identifying bottlenecks in processes or finding innovative ways to connect with users, Discovery ensures that AI investments align with business goals and deliver measurable ROI.

    Frank put it perfectly: “It’s about being intentional, not just innovative.” And he’s right. When Discovery is done right, you don’t just use AI—you unlock its full potential.

    So, what challenges or opportunities could Discovery uncover for your business? Let’s find out.

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